Shipping & Service Policy
for Winibex Pvt Ltd
Effective Date: 29 March, 2025
Website: www.winibex.com
At WINIBEX (Private) Limited, we provide professional digital services including software development, web development, mobile application development, AI solutions, UI/UX design, backend development, and digital marketing services. This policy explains how services are delivered once an order or project is confirmed.
1. Nature of Services
WINIBEX provides digital and professional IT services, which include but are not limited to:
Website Development
Mobile App Development
AI & Automation Solutions
UI/UX Design
Backend Development
Software Development
Social Media Marketing (SMM)
Technical Consulting
These services are delivered digitally and do not involve physical product shipping.
2. Order Confirmation
A project or service engagement begins after:
• Payment confirmation, or
• Signed agreement / approved quotation, or
• Upfront deposit (if applicable)
Once confirmed, the client will receive:
• Project confirmation email
• Timeline estimate
• Project scope and deliverables
3. Service Delivery Timeline
Project timelines depend on the scope and complexity of the service.
Typical estimated timelines:
| Service | Estimated Timeline |
|---|---|
| Website Development | 1–6 weeks |
| Mobile App Development | 4–12 weeks |
| AI Development | 2–10 weeks |
| UI/UX Design | 1–3 weeks |
| Backend Development | 2–8 weeks |
| SMM Services | Ongoing monthly |
Final timelines are agreed upon during the project kickoff.
4. Project Communication
Clients will receive regular updates through one or more of the following:
• Email communication
• Project management tools
• WhatsApp or business communication channels
• Scheduled review meetings
Timely client feedback is required to maintain delivery timelines.
5. Revisions & Modifications
Depending on the service agreement:
• A limited number of revisions may be included
• Additional revisions may incur extra charges
• Major scope changes may require a revised quotation
All changes must be confirmed in writing.
6. Delivery of Work
Completed work may be delivered through:
• Secure download links
• Cloud storage access
• Repository access (GitHub / GitLab)
• Deployment on client server
• Access credentials for applications or websites
Clients are responsible for providing necessary hosting, domain access, or technical credentials if required.
7. Client Responsibilities
To ensure smooth service delivery, clients must:
• Provide required content, assets, and information
• Provide timely feedback and approvals
• Ensure legal rights to any materials provided (images, logos, content)
Delays in client responses may impact project timelines.
8. Technical Support
Depending on the project agreement, WINIBEX may provide:
• Post-delivery support
• Maintenance services
• Bug fixes
• Technical consultation
Support duration and scope will be defined in the project agreement.
9. Third-Party Services
Some projects may require third-party services such as:
• Hosting providers
• Domain registrars
• APIs or external software tools
WINIBEX is not responsible for outages, changes, or policies of third-party providers.
10. Contact Information
For any service-related inquiries, please contact:
WINIBEX (Private) Limited
Email: Support@winibex.com
Phone: +92 325 9454831
Address: House No. 84, Zeenat Block, Iqbal Town, Lahore, Pakistan