Return & Refund Policy
for Winibex Pvt Ltd
Effective Date: 29 March, 2025
Website: www.winibex.com
At WINIBEX, we want you to be fully satisfied with your purchase. If you are not happy with your order, we offer a simple return and refund process subject to the terms below.
1. Eligibility for Returns
- Items must be returned within 7 days of delivery.
- Products must be unused, undamaged, and in their original packaging.
- Proof of purchase (invoice or order confirmation) is required.
- Certain items, such as customized cables or clearance sale products, may not be eligible for return.
2. Return Process
- Contact our customer support team at support@winibex.com to initiate a return request.
- Pack the item securely with all original accessories, manuals, and packaging.
- Ship the product to our return address: House No. 84, Zeenat block Iqbal town Lahore Pakistan.
- Once we receive and inspect the item, we will notify you of the status of your refund or replacement.
3. Refunds
- Approved refunds will be issued to your original payment method.
- Refunds may take [5–10 business days] depending on your bank/payment provider.
- Shipping charges are non-refundable, unless the return is due to our error (wrong or defective product).
4. Exchanges
- If you received a defective or incorrect product, we will replace it at no extra cost.
- Exchange requests are subject to stock availability.
5. Non-Returnable Items
- Products damaged due to customer misuse or improper installation.
- Items without original packaging or proof of purchase.
- Customized or special-order items.
6. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
WINIBEX
Email: support@winibex.com Phone: +92 325 9454831 Address: House No. 84, Zeenat block Iqbal town Lahore Pakistan
Email: support@winibex.com
Phone: +92 325 9454831
Address: House No. 84, Zeenat block Iqbal town Lahore Pakistan